Hey Robert, I've been trying to contact you from the 3rd month that nobody at your company could help me. This is my review using CyberGhost VPN service. Lucian Crisan promised to refund my money if I wanted ( Ticket: #MAX-513-99221) but no reply was given since almost a week. I did, and magically all my older tickets requesting the service I bought were deleted.Īt this time 2 months and a half have passed and I can't use their service. I had two replies, one on indiegogo telling me that they replied to my tickets and fixed my problem and another on twitter telling me to submit a new support ticket with the name Lucian on the subject, so it could reach Lucian Crisan, Head of Support & QA. At this moment my patience reached my limit and I started to post in social networks and on the indiegogo comments section. I submitted a new reply on the ticket and no reply for almost a month, so my service was reduced from 12 months to 10 1/2 months. When they got back to me they told me to download a beta release, I did, but it didn't work. I sent a support ticket I had to wait two weeks for a reply, so this translates into 11 months and 2 weeks instead of 1 year service. I repeated the same steps on my windows 7 PC with exactly same results: no service. After this you click on a connect button on the app and will be connected to a random or a custom cyberghost vpn server, all servers I tried, my connection was freezed Little Snitch said 0bytes in and 0bytes out and no website was available while connected via cyberghost, the only website that worked while the service was enable was. After installing you need to fill in your license information with a key they sent via indiegogo, I did. If you want to use their service you need to install an app in your PC/Notebook etc, so I grabbed a OS X installer and followed instructions. Let me tell you that I've been using VPN services for almost a decade. They advertised a fundraising via indiegogo a few months ago which I was happy to fund with a 1 year full VPN service perk, when they started to roll out keys for allowing customers to start using the VPN service mine didn't work. I've been scammed by CyberGhost VPN (CyberGhost SRL Trade Register No.: J40/1278/2011 | UDI/VAT ID: RO28003392)
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